Refund policy

We want PawEase Co. orders to arrive correctly and in usable condition. If something is wrong with your order, contact us promptly with your order number and clear photos so we can review the issue.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, missing parts, or different from what you ordered, contact us within 7 days of delivery. Please include your order number, photos of the item, photos of the packaging, and a short description of the issue.

After review, we may offer a replacement, refund, or another reasonable resolution depending on the situation and supplier/carrier requirements.

Returns for non-defective items

Return eligibility depends on the item, condition, timing, and reason for the request. Items generally must be unused, clean, and in original condition/packaging. Pet products that show signs of use, wear, washing, pet hair, stains, odors, or damage may not be eligible for return.

Return shipping

Unless the issue is due to damage, defect, wrong item, or fulfillment error, customers may be responsible for return shipping costs. Return instructions must be approved by PawEase Co. before sending any item back.

Non-refundable situations

We may be unable to approve refunds or returns for used pet products, orders with incorrect addresses provided by the customer, normal shipping delays within the disclosed delivery window, buyer’s remorse after the return window, or items damaged after delivery.

Refund timing

If a refund is approved, it will be processed back to the original payment method. Bank/card processing times vary and may take several business days after the refund is issued.